You're right that people shouldn't stop doing things because they can't trust device security to protect it. The very reason this private content is accessible is that the service techs can't do anything without admin level access.
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Apple needs a new feature for iOS and Mac like a biometric vault that can only be opened by that person's biometrics and not a simple passcode and not unlocked by default when accessing the phone. People shouldn't feel like they should stop doing things because they can't trust device security to protect it, that's something Tim Cook has spoken about many times regarding privacy. This only needs to happen to someone once and their photos can be permanently online. There should be stronger security for highly personal content like intimate photos and financial details. Apple has a marketing campaign about private content staying on your iPhone. It's concerning that this private content is so readily accessible to repair people. Sure required tact and finesse when those customers came to pick up their devices! None of it ever left our business, and would have led to immediate termination if it did.
And I'm talking criminal behavior, nude photos, sex videos both normal and depraved (and possibly criminal), expressing pro-fascist sentiment, and much, much more. I was astounded by some of the things people document themselves doing and thinking. When I worked for an Apple-Certified service center, our techs came upon things like this nearly every day. I'll add my own here: "If you wouldn't want your mother to see it, don't document it." Because in 2023 America, she'll eventually be shown it by someone.
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